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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

BEIJING & XIAN SHORT STAY (SUPERIOR)

Friday 28 Sep 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent service, everything was well organised for our group which made for a stress-free experience. The local Guides were brilliant and nothing was too much trouble for them. I did find the experience of having to tip the guides personally rather uncomfortable and would have been happy for this to be paid for in advance as part of the holiday cost.

Product :

Both hotels were excellent and the facilities and meals were perfect for our needs. The tours were outstanding and the local guides were always on hand to explain the history and the culture. A truly amazing and unforgettable experience which I would hope to repeat.

THE CRUISE VILLAGE - BEIJING XIAN SHANGHAI

Sunday 30 Oct 2016
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

The national guide was fantastic and helped make the most of the wonderfull sights. He had a number of challenges but did well to overcome problems with agreement from the group.

Product :

The holiday would have been excellent if the restaurants had been given more consideration Shanghai was lovelly but the whole group was disappointed with standards in this beautiful city in what should have been the highlight end to a great trip.

Our Response

We are delighted to hear positive feedback about your national guide.

We are sorry to hear that certain aspects of the trip did not meet your expectations. We would like to thank you for you valued feedback.

We truly hope overall you enjoyed The Cruise Village - Beijing Xian Shanghai, and hope you have returned with may happy memorable memories from this fantastic destination!

Kind regards
Lorraine

THE CRUISE VILLAGE - BEIJING XIAN SHANGHAI

Friday 21 Oct 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent
Every thing was expected . Jacky went out of his way, to please us all. Knew what he was doing.

SICHUAN EXPLORER WITH BEIJING (CRUISE.CO.UK)

Thursday 28 Apr 2016
Overview Rating:
Our Service: Good
Our Tour: Good
First rate from Mark and Chuck

BEIJING & XIAN EXTENSION - (PRE CRUISE.CO.UK)

Tuesday 01 Dec 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Our guides - Claire and Jerry were very good - a wealth of information.

Product :

Exhausting but so worth while

BEIJING & XIAN CRUISE EXTENSION (CRUISE.CO)

Thursday 04 Dec 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

better than all our expectations jason our guide was brilliant he made our trip truly memorable, he is a credit to wendy wu.

Product :

we were supprised how much we were able to see and do. everything ran so smoothly.

BEIJING & XIAN CRUISE EXTENSION (CRUISE.CO)

Sunday 30 Nov 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Jason, our tour guide, was excellent and did far more for our group than one would have expected from a tour guide. We were looked after in a friendly, professional manner and nothing was too much trouble for Jason. He made the whole tour run smoothly.

Product :

We enjoyed the tour - my only criticism would be that we were so busy that we had hardly any independent time to go shopping etc. it would have been nice to have had half a day on our own and Jason could have advised us where to go. The service in the restaurant at the hotel in Beijing was dreadful and it was also expensive. Average waiting time for a meal was around 45 minutes.

Our Response

Thank you so much for your feedback about your recent tour with us. Whilst not all aspects met your expectations we are pleased to hear overall you enjoyed your tour and we hope you returned with many treasured memories of your time away. We look forward to welcoming you back in the future.

Kind regards,
Julia, Wendy Wu Tours

BEIJING & XIAN CRUISE EXTENSION (CRUISE.CO)

Thursday 27 Nov 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We thought the service provided by Wendy Wu I.e. Guide,drivers and transport was excellent and the Hotel in Xian was very good. Sadly the hotell in Beijing was a bit tired but adequate and we understand that
prices are much higher in Beijing.

Product :

Overall the tour was very good and enhanced by Jason who was a consummate guide. One small criticism would be to drop the Herbal Market and spend more time in the Muslim Quarter.

BEIJING & XIAN SHORT STAY (SUPERIOR)

Thursday 30 Oct 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

guides were superb hotels were good and the trip was well organised

Product :

thank you for making our holidays a memorable one

BEIJING & XIAN CRUISE EXTENSION 7D/6N (SCOTLAND CRUISE CENTRE)

Wednesday 29 Oct 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The guides and the drivers were all very accommodating and went out of their way to ensure that we enjoyed our holiday.

Product :

Very very interesting and the accommodation was very good. All arrangements went according to plan.

BEIJING & XIAN CRUISE EXT (CRUISE.CO.UK)

Tuesday 30 Sep 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We had excellent service and thoroughly enjoyed our experiences.

Product :

Excellent

BEIJING & XIAN SHORT STAY (SUPERIOR)

Wednesday 30 Jul 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

everything was planned to perfection. we were worried about going into airports of course because of the language barrier but everybody in the Wendy Wu tours were excellent in their help, coming right into the airports and guiding us at every step. Recommend Wendy Wu anytime!!

Product :

The service of the guide (candy) and the driver were amazing. So friendly and knowledgeable, helpful and flexible in every way, candy made out trip so easy and memorable. Thank you Wendy Wu